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Solving Workplace Problems teaches a five-step process that combines a variety of methods to provide an effective approach to solving simple to complex organizational problems.
Participants have the opportunity to be involved in group discussions, examine a case study, and apply the solution to their own workplace. Participants will have implementation tools, forms, and additional resources to help apply the skills learned back on the job.
TOPICS
The 8-hour workshop includes the following areas of focus:
· Create a Climate of Open Communication
· Design Clear, Concise Messages
· Manage Nonverbal Behaviours Effectively
· Listen to Communicate
LEARNING OBJECTIVES/OUTCOMES: Upon successful completion of this course, the student will have:
· Learned that communication is a two-way process.
· Learned to create and support a climate of open communication.
· Learned to develop messages that avoid complex and pompous language.
· Learned to construct clear, logically organized, concise messages in the interest of the receiver.
· Learned to understanding and manage nonverbal factors, such as voice tone, intonation and gestures, to reinforce the intent of his/her message.
· Learned the importance of active listening and the role of responding appropriately by reflecting, probing, supporting, and advising.
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French using 
BabelFish