This course helps managers learn how to effectively coach individuals through a process of observation, analysis and communication. By carefully planning one-on-one discussions, managers can have the greatest impact and gain individual commitment to achieving results.

Throughout the workshop, managers will review video presentations and case studies, participate in group discussions, practice new skills and receive immediate feedback. Managers leave the workshop with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.

Coaching and Communications provides the tools necessary to develop clear, concise messages. Focusing on communication as a two-way process, the program can help even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener.

LEARNING OBJECTIVES/OUTCOMES: Upon successful completion of this course, the student will have:

• Learned that communication is a two-way process.
• Learned to create and support a climate of open communication.
• Learned to develop messages that avoid complex and pompous language.
• Learned to construct clear, logically organized, concise messages in the interest of the receiver.
• Learned to understanding and manage nonverbal factors, such as voice tone, intonation and gestures, to reinforce the intent of his/her message.
• Learned the importance of active listening and the role of responding appropriately by reflecting, probing, supporting, and advising.
 

Gene Monin Biography:

ACADEMIC:
Bachelor of Science (metallurgy)- University of Wales
Master’s in Business Administration (Lake State University)

WORK Experience:
37 years steel industry, metallurgist
Algoma Steel- Various positions in Quality Control, Mill Metallurgist, Senior Mill Metallurgist, Quality Assurance, ISO Auditor.
These positions covered the Strip Mill, Cold Mill, Plate Mill, Heat Treat, Steel Blanking.

Travelled extensively for technical work at customer and user factories: Canada, United States, Philippines, Taiwan as Algoma Steel’s representative.

TEACHING:
Taught full time at Sault College 1991-1992, and extensively in Adult Education at the College 1990-present.

COURSES TAUGHT AT SAULT COLLEGE:
Working in a Changing World 09, 10
Human Resource Recruitment and Selection 08
Personal Effectiveness
Team Building and Leadership
Conflict Resolution
Supervisory Skills
Continuous Improvement
Team Work
Coaching and Developing People.
Critical & Creative Thinking 09, 08
Team Leadership 08
Recruitment and Selection 08
Personal Success 07, 05
Problem Solving 07
Communication 07
Dealing with Difficult People 07
Teamwork and Meeting Management 05
Motivating Others 04
Train the Trainer 07
Positive Plus, 07, 05, 91-95
Training in the Workplace 06
Stress and Burnout 04

Lake State University, Michigan (1992- Quality Management, one semester)

Algoma University (1993- Statistics)

WRITINGS: I have written and published four books on management, and personal motivation